Response by Ocean Star International Inc.

Orignal Post :
Posted by: Jessica G - 09/17/2008
Subject: I want to publicly thank Ocean Star
 

I want to publicly thank Ocean Star Int’l (OSI) for handling our household goods shipment from Miami to Warsaw, Poland. We were referred to OSI from a fellow student at the American School of Warsaw. We were very nervous due to all of the horror stories we heard about the moving industry however after visiting there office, we realized this is a very professional company. This is a Christian based company that works with honesty and always has the customer in mind. They were upfront about all the possibilities and included all of the fees that most companies left out of the quotes. They even sent a representative to my home for a visual inspection which made me feel very comfortable about using there services. The transit time took about 55 days door to door which was 2 days past the estimated date of arrival however I understand that there can be unforeseen delays. All of the goods arrived in great condition with the exception of some glass wear however the insurance company took care of the claim within 7 days. I must say all in all, this company has gone above and beyond the call of duty and I would recommend this company to anyone shipping overseas. I also found out they are also now handling many of the shipments for the American School of Warsaw due to all of the recommendations. Thank you for your honesty and great customer service.

Sincerely,

Jessica G.

As a courtesy, 123 Movers will provide you with the opportunity to respond to the customer’s feedback on their experience using your company during his/her move. By no means is this form a chance to act maliciously towards the customer in any way. This is merely a chance for your company to rectify the matter quickly.
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