Response by Crown Royal Moving

Orignal Post :
Posted by: Diane Rivella - 08/11/2008
Subject: I would not recommend these movers ever!! - Crown Royal Moving
Quote ID :W664952
Move Origin :Vauxhall, NJ
Move Destination :Pelzer, SC
Initial Estimate :$1,100.00
Final Cost :$1,900.00
 

Even though I was guaranteed a 3-5 day delivery my items showed up 11 days later and that was only after threatening to have the credit card company not pay them. Some of my items were broken and the company is not returning my phone calls. They charged me for boxes that were used in somebody else's move, they had name written on them, and all of my boxes were crushed. My new born swing was also broken beyond repair but that didn't stop the two men from trying to bend it back into shape unsuccessfully. The only explanation they had for being late is that if I moved to the west coast it would have been 20 days. I'm not sure why that was relevant since I moved from NJ to SC. Also the last thing the driver said to me was that the last customer was unhappy also and she was calling the BBB. I will be doing the same. I wouldn't recommend this company to my worst enemy.

As a courtesy, 123 Movers will provide you with the opportunity to respond to the customer’s feedback on their experience using your company during his/her move. By no means is this form a chance to act maliciously towards the customer in any way. This is merely a chance for your company to rectify the matter quickly.
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