Response by Relocation Van Lines

Orignal Post :
Posted by: Anika Schinko - 07/17/2008
Subject: furniture broken,missing
Quote ID :35109
Move Origin :Evanston, IL
Move Destination :Berkeley, CA
Initial Estimate :$3,000.00
Final Cost :$3,231.00
 

We moved our whole household from Illinois to California with Relocation Van Lines. It was a nightmare. They promised us that everything would arrive within 5-7 days. It took almost a month during that time we kept calling Relocation Van Lines without ever getting any information about the whereabouts of our household. We paid for the reassembling of our furniture, but the crew that delivered it refused to do that and it was obvious why. Everything was broken and in pieces, boxes where missing, most of the boxes were wet, some boxes had been unpacked and the contents thrown (in between pieces of furniture) into different boxes. The steel frame of our Phil & Ted E3 Stroller was completely bent and so was the frame of my husbands bike, a desk was broken in the middle....The damage did cost us about 5000$.

 

As a courtesy, 123 Movers will provide you with the opportunity to respond to the customer’s feedback on their experience using your company during his/her move. By no means is this form a chance to act maliciously towards the customer in any way. This is merely a chance for your company to rectify the matter quickly.
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