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Survivors Moving and Storage
1988 Hartog Dr
San Jose, California, CA, 95131
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Phone: 408-392-8920
Fax: 408-392-8922
Toll Free: 800-546-9460
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Available Licenses
CALPUCT # 189806
Us Dot # 1200620
ICC MC # 478787
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 Get Free Moving Quotes / Rates   Write a Review | | | | Experience With Survivors Moving and Storage | | Read reviews about Survivors Moving and Storage | | | Posted by: Lindsey - 11/24/2009
Subject: BEWARE: BE PROACTIVE!! INVESTIGATE THIS COMPANY
| | Quote ID : | 337982 | | Move Origin : | Downey, CA | | Move Destination : | Atlanta, GA | | Initial Estimate : | $708.00 | | Final Cost : | $1,608.00 |
| | SM&S Relocation (also known as “SMS Moving” and formerly known as “Survivors Moving” prior to 2008) has failed in all aspects. First the movers were over three hours late at pick up. Second, they required signing an estimate PRIOR to any weighing for a “maximum fee”, which the movers stated was required by law. The balance between the initial payment and this “maximum” became the balance due at delivery (again regardless of the actual weight). The itemized charges provided did not add up to the total charge. There was a 9% fee for stairs WITH NO stairs in any part of the move. An additional $150 was charged for materials and NO MATERIALS belonging to the company were used other than the two standard pads owned by the company used to wrap two pieces of wooden furniture, which per the estimate the quote included: “Free use of moving pads to cover and protect your wooden furniture”. All tape, boxes, everything else used belonged to me and was purchased by me. Per the estimate the “minimum” job fee quoted was $707.05 with the disclaimer of “total cost will be based on the actual weight/Cubic Foot of your shipment and any additional services performed”. There was no consideration of actual services provided or weight in the amount I was charged. The movers were rude, forceful, demanding, intimidating, and threatening. Upon delivery, more than two weeks later, two pieces of large furniture (the items they purportedly wrapped in their two pads) were completely destroyed and glass collectibles packed inside boxes were broken in pieces alluding to the fact that there was NO CONCERN given to “Fragile” “Glass” warnings marked in bold on the face of the boxes. Cash only was required upon delivery. If unable to provide the cash balance at delivery the movers threatened to leave with the belongings, to return to the original source state, and charge an additional minimum $350 per day for storage. No phone calls were made to provide the balance at any time prior to delivery so it was automatically assumed and expected that on a Saturday the full balance in cash would be available. Again the movers were absolutely rude, intimidating, and threatening. They dismissed the ability to reclaim any compensation for damages and had very little care. I cannot count the amount of times I heard “I’m just the messenger” by different movers at both pickup and delivery. Upon contacting SM&S Relocation and requesting a detailed explanation of the total charges the “supervisor” hung up. The actions exhibited on behalf of SM&S Relocation (also known as “SMS Moving” and formerly known as “Survivors Moving”) and its employees and independent contractors, has left me with the only option of pursuing legal action and to ensure this complaint can be obtained by any potential future customers of the company. | Company Response  | | | Posted by: Anthony Torza - 05/24/2009
Subject: Survivor's rules
| | | I had a great experience with Survivor's Moving two years ago when I moved from Mt. View to San Francisco. I am pretty organized, so I had everything in boxes with just a few large pieces of furniture to wrap in blankets. The crew was a tiny bit late, but the dispatcher had called me to let me know. They swept through my house and had everything in the truck in 15 minutes. On the other end, they were similarly quick and everything ended up in my new place faster than I could imagine. I was so happy with their work that I tipped them each $20. Good, honest, hardworking Israeli guys who did a great job. I would happily use them again. | | Company Response | | | Posted by: Steve Byrum - 09/18/2007
Subject: Dont use these guys!
| | I had arranged for these guys to move my home from Mountain house CA to Livermore
CA. it was supposed to be an easy job.
We had made arrangements for 3 workers and a 26 foot truck.
These guys did not show up on time so a half hour later I called and they
said they were 10 minutes away. Half hour after that they still have not showed
so we call and they say they will call back.. TWO AND A HALF HOURS LATER they
show up. By now you can imagine how my wife and I are upset.
They showed up with 2 people instead of three which I could have dealt with
but they also had a 12 foot truck! There was no way all my stuff was going
to fit into a 12 foot truck.
When I called their office the lady on the phone was argumentative and insisted
that it was a 16 foot truck and would hold everything we had.
I had the driver confirm it was indeed a 12 foot truck but she still was rude
to me. I then told them to hold on while I made some calls I found another
moving company to move me and told them to take a hike.
The driver also told me he could not make 2 trips because he had 2 other moves
scheduled that day.
You can’t move 3 houses in one day.
The new moving company showed up the next day on time and with 3 people and
a 24 foot truck that we almost filled. They moved my entire house in 6 hours
including drive time
Steve Byrum | | Company Response |
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| Survivors Moving and Storage |
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Survivors Moving & Storage offers a complete line of professional moving & storage solutions for local and long distance moves.
We at survivors moving believe that every good move starts with professional, accurate information on what you can expect to find when you shop around for a moving company.
Our movers are highly professional, experienced, dependable, reliable and well trained, they can meet any moving need a customer might have.
Pack & unpack, assemble & disassemble, and carefully wrap your belongings with moving pads as part of our service.
Survivors moving offer daily expedited overnight service on all moves within the 11 western states and weekly service to the east coast.
We provide special rates across the country with no weekend or holiday surcharges.
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