Scout Relocation Inc

I just moved to San Ramon yesterday from Hayward and had reserved a moving company to take my furniture and clothes etc from Hayward to San Ramon. I was quoted a price of $280 for 3 guys and a truck and any additional hrs it would be $70.00 per hr after that. I was told by a lady named Gabriella that there were no hidden costs and that’s all I would pay. The moving company that I used was Scout re Relocation. When we got to the new apartment in San Ramon they wanted me to pay $2800.00. I asked them why it was so high and they said $1971.00 was in shrink wrap and boxes. I packed everything myself and used my own boxes. I signed in the morning a form with nothing on it and then all of a sudden they put the amounts after I signed it. Well I didn’t pay and they just left with my stuff...I have nothing, not even a hair brush or food or anything. I wanted to tell this so the public should be aware of these kind of scams ... PLEASE DO NOT GO WITH THESE GUYS THEY ARE SCAM ARTISTS AND SHOULD NOT BE IN BUSINESS....I have nothing and so will you if you go with them..

I scheduled a move with this company for the relocation of classroom and laboratory supplies from San Francisco to Hayward. (I work for a small college in San Francisco.) Since I had not received the "confirmation call" that I was promised 24 hours prior to the move, I was already feeling a little edgy about the reliability of this company. So, I called their 1-800 number maybe a dozen times the morning of the move in an effort to find a person on the line who would re-assure me that everything was a go. I never reached a person and none of my messages were returned. Well, they told me they would be there between 8am and 10am on the morning of the move. 10am came and went and they were no where to be found. In short, they really left me high and dry with all my stuff packed and ready to move and people in place ready to help on both ends...but no movers and no moving truck. The kicker came when I looked at my credit card statement earlier today. They had charged me $95 for canceling my move! I called the company to correct the "mistake". The man on the phone, who identified himself as the proprietor of the business (I didn't get his name), assured me that there was absolutely no way that I was going to get my money back. In short...DO NOT CALL THESE GUYS. You may experience a headache similar to the one I've experienced.

Craig Anderson

A Reliable Moving Company

Scout Relocation started with a vision to serve residential and commercial clients in the greater United States, with their relocation needs. In addition, we aim to offer quality services and act with integrity towards our clients.

We recognize that moving is stressful and that every move is different. Subsequently, we customize a moving plan to meet your needs.

Why Scout Relocation?

At Scout we aim to please! Everyday we stake our reputation on being reliable movers by exceeding our client expectations. Quality is not an end result we strive for, but a standard we uphold during every stage of the move.

Our customers can expect Scout to be proactive in managing their moves. Our customers can expect to call 24/7 and get a response about their move. Our customers can expect that their feedback is taken seriously and their issues promptly addressed. We ensure that your move goes smoothly and that our clients are satisfied with their service and could proudly refer us to their friends, family and associates.

Why you can expect quality service?

Scout Relocation has a comprehensive procedure to evaluate the performance of our entire staff. All areas are closely monitored and measured on a scale of 1-5 (1 - unsatisfactory/5-excellent) based upon their performance. These rankings are used in rewarding service and in improving our shortcomings.

Areas Measured Include

• Customer Satisfaction via Surveys
• Estimating Accuracy
• Claims Ratios
• Claims Severity
• On-Time Pickup and Delivery
• Delivery Services
• Packing Efficiency
• Adherence to Policies and Procedures

Scout Relocation is licensed with the Department of Transportation. We are fully insured and are certified members of the American Moving and Storage Association.

At Scout Relocation, we value our clients. Thus, we strive to over deliver on our promises. By choosing us you can be rest assured that you have selected a professional relocation company that is committed to earning your recommendation.

Local

Movers you can depend on!

Local moves are within a 100-mile radius of your original destination no matter where you live in the US.

Move Survey - Accurate Estimates with No Surprises

To begin with, schedule a free visual estimate with one of our estimators.

After a careful evaluation of your current location and moving requirements, you will be advised of the most economical and efficient way to perform your move. Our estimator will provide you with an accurate probable cost of our services.

Local moving service includes:

• Professional wrapping of all furniture at no extra charge
• Packing and crating of glass, pictures, and mirrors
• Personal relocation consultant for every move
• Detailed inventories provided upon request
• Latest model moving trucks and vans
• And most importantly, professionally trained movers