Reliance Relocation

I hired Reliance Relocation to move several of my personal belongings from Fort Wayne, IN to Las Vegas, NV. The company seemed very organized and my representative, Henry, seemed to be very on top of my needs and was excellent communicating with me during the planning stages of my move. I provided Henry with a detailed manifest of all my items including exact weights on each item. We would be moving just slightly less than 2000lbs. All was running smoothly until 3 days before the scheduled pick up. I was called from Ollie the Dispatcher at Reliance asking first if they could move the pick up date from March 31st to March 28th – I agreed. I get another call from the truck driver on Monday March 24th asking if they can move up the date again - this time to Thursday March 27th – I agreed. I get a call on Wednesday March 26th from the truck driver telling me that he was in Fort Wayne and on the way over to my location – This was 24 hours earlier than I had agreed and I was in no way ready for the movers at this point. I was actually at the moving store picking up boxes when he called and most of my items were not yet boxed up. I called Reliance and spoke to Ollie and Henry concerning this matter and they agreed to allow me an additional 250lbs of cargo at no charge in exchange for me busting my butt and having to hire packers in order to getting all my belongings packed up in a couple hours. Reliance acknowledge that the shipment would be delivered no earlier than Thursday March 3 – they agreed to this and guaranteed me all would be fine - Little did I know it was going to get much worse… The Reliance truck arrived at my location several hours later than was planned. I was quite surprised to see a Super Mover Truck. The condition of the truck was a dead giveaway that there were problems to come. The truck was completely beat up, overloaded and the movers looked like they had been released from either prison or the drug unit only hours before they arrived. My first response was to not let these guys touch any of my belonging. Unfortunately for me, I had no other choice than to let these guys have at my belongings. The space on the truck that was designated for my shipment was miserably small and there was no way all of the items I planned on taking were going to fit. The driver insisted they could package it all. When the movers were packing of the truck I was very concerned about the safety of my belongings. Several items were slammed around, flipped every which way, and shoved into the too small of a space on the truck. After an hour of packing, there were several items still not loaded on the truck and there was no more space. The movers actually strapped several of my belongings unprotected to the BACK OF THEIR TRUCK! They mixed my items in with other areas of the truck and other deliveries. I had to leave the additional 250 lbs of items that I planned on taking. The driver provided me with the paperwork and assured me that the credit card payment was charged and all was good. He gave me a weight slip and told me that he was off to a weight station and would be calling me in an hour with the new weight. Away he went with my goods and I preyed that I would see my items in good condition again some day. I never heard back from the driver even though I left him several messages checking the progress…..I was called on Tuesday April 1 asking when they could deliver the items in Vegas – I was still in Indiana – They completely ignored all of my time schedules. The day of scheduled delivery arrived and alas nothing – Several phone calls to Reliance went un-returned and finally I got a call late in the evening from Reliance’s accounting departments. It seems that my salesman and their accounting staff had a lapse of attention to details concerning payment of my shipment. I had informed Reliance that I would be paying for this shipment by credit card from the first conversations. They had no record of this and they required several release forms and credit card authorization forms filled out. Unfortunately, for me they had my computer, printer, fax, and copier on their truck. I ended up having to go to Kinkos to retrieve the needed paperwork and fax replies to Reliance the morning of scheduled delivery in order to straighten up this mess and get my shipment… The items arrived finally arrived 24 hours late and most items were in OK condition. The delivery staff was quite forward about receiving a tip – So $60 later - all my items were unload and finding their place in my new home – upon inspection I found damage to two furniture item and that I am missing one complete box of goods I once again called Reliance concerning the lost item and to discuss the final bill. I was entitled to more weight than their truck was able to hold and I was certainly not willing their driver to strap my couch to the roof of their truck .I spoke to several reps at Reliance and was told on several occasions that they knew the location of the missing box and that a rep would be calling me right back. I was also promised a call concerning the additional 250lbs of cargo that there was no room for. I was promised calls back from them on 13 difference occasions and they never once returned a call to me. Here is a list of the damaged/ lost items.. Item #1 – Living Room Coffee Table – The top was cracked in two pieces – no repair possible – Value $300 Item #2 – Living Room Bookcase – They actually load this on to the back of their truck!! By wrapping it with Visqueen wrap and ratchet straps – There are several surface abrasions ranging from large gouges to scratches – Value $600 – repair to the item is unfeasible due to the depth and severity of the damage Item #3 – Box of items – Box is labled “A2” and has my name and address on it - Box is a flattened box containing 6 sheet metal sculptures depicting the SUN, EATH, MOON, JUIPTER, SATURN, and PLUTO– see picture of box and items enclosed. Value is $1500 for these one of a kind pieces of art. WORST OF THE WORST - there is it in a nutshell!

Bruce hendrix

only good words to describe the service my family got from Reliance Relocation, was great working with them highly recommended.

I just wanted to say that Reliance Relocation are great movers. They moved me quickly, efficiently, and safely; safety being the important thing of the bunch.

I was really pleased with the overall services and the kindness of the movers.

Thanks again guys!

Reliance moved me just a few days ago. Me and my family experienced a very smooth move not like the one we had a few years ago with another moving company.

I'd recommend Reliance Relocation to anyone who is looking to move. They do a great job.

Thanks again!

Reliance Relocation really put my mind at rest when I was greeted by the movers. I could tell that the movers were there to do their job and do it right. Reliance Relocation moved me from Atlanta, GA to Gainesville, GA. Reliance Relocation sent me three very reliable movers to move me. All my things were wrapped very nicely and carefully and because of their precautions nothing was damaged. I really liked the honesty of Reliance Relocation and the way everything was handled. Thank you Reliance Relocation for a simple move.

Reliance Relocation Systems is a moving company operated by seasoned moving professionals with a spirit toward supplying superior moving services to our community. A community which has grown from humble east Texas beginnings to include all communities from the Northeastern States to California.

Service, Value and Integrity

Our priority is to deserve the praise of our customers. We know competitive pricing alone does not make our moving service superior. Real customer satisfaction depends on our ability to maintain a knowledgeable and accommodating moving staff. So, we strive to provide honest and helpful assistance during all stages of a move.

Best Practices Our crews are trained in safe packing methods and attentive service. Vans are regularly serviced for optimal preformance. Fully Insured

Long Distance Moving For all moves big and small, even for moving a few items. This is our Space Reservation service— and our most popular. Many times people don't need a full truck to move, so we regularly schedule trips which you can join. Share the space, share the savings!

Local Moving For local moves where origin and destination are within a 60 mile radius of each other.