R1 Moving and Storage

R1 Moving & Storage has held my furniture hostage for 2 years while they tried to get me to pay over $5000 in non-negotiated, non-contractual "fees". My contract with them had a "not to exceed price" of $1,385.44. They are now threatening to sell my furniture at auction unless I pay them the ransom.

Anne Clark

This is to let you know that Jason, Freddie, Josh and Leonardo Did a great job moving us. They were all Positive and very helpful. With regards Gill Short

First and foremost I thank 123movers.com in providing me with various options.
R1 moving was the first one to bid for my move. And all the others were at least 4 hours later.

I went ahead and requested them to send an onsite estimator and when he came to my house I explained everything and told him my budget, then he gave me a not to exceed price.

On the day of the move the movers came on time, were all in their uniform and a truck with their logo on it (Which I was very particular about). The foreman's communication with me was great as I could do other things during the move. They packed my piano exactly the way it came when I bought it (surprised!!!). I had a lot of antique stuff which I was worried about, but they were professional and took care of it very well by packing them. The crew especially Salvador and Oscar were great in the way they packed and proved to be very efficient.

When I selected this company they had a lot of bad reviews about them but when I asked about that they just told me that it was because they never had a onsite estimator before. And Jeff convinced me to go ahead with the move, which fortunately I did.
It was one of my best experiences and I would recommend them to my family and friends. For sure will use them in my future moves.

Thank you R1 moving for giving me a great moving experience!!!!!

On November 30,2007 I moved with R 1 Moving and storage. They showed up on time, moved my furniture, it arrived faster that I expected. Thanks

I found this guys on the internet. They are the worst. They cheated the scales by 2400lbs (I have the proof). They were forced to refund me $1200. They also missed the pick up date and took 50 plus days to delivery my household goods. Run away from these guys as fast as you can!

Don't Waste Your Hard Earned Money On These People! Very Rude, Do Not Care If They Damage Your Items, They Misquote The Price and Charge You For Every Little Thing (shrink wrap, boxes, etc. They Charge You Extra Time because They Are Slow!

DO NOT USE THEM!!!

I had a very bad moving experience with this company. I didn't hire them but a moving broker hired them. They over charged, didn't use the packing material I was charged for, broke my furniture, didn't pay the insurance claim for the damage and didn't refund me money for the over charge. I hired World Moving and they hired these people. I would be more careful in the future.

This is a message for Sherri, Sherri this is John Stapleton, you've left me a few messages over the course of the past couple of weeks. I want to thank you for reaching out to me regarding my move. I never received a quote from you folks, so I hope this reaches you.

It looks like I will not be moving until the spring of 2008 as I was never able to find an apartment to my liking in San Francisco and I am now forced to re-sign a new lease, but I am doing a short term (6 month lease) so I will be moving in May instead.

I will try contacting you folks then, early May, if I can remember your name! Haha.

Thanks again for being so responsive . . . I feel terrible that you've been leaving me messages that have gone unanswered.

John

R1 is the most unprofessional company of any type that I've ever worked with. They showed up 10 hours late to pack and move and then after losing 3 boxes, failed to return my phone calls or emails. Each time I call yet another person is "in charge". Absolutely ridiculous. You should remove their services from your site.

I find the above comments about R1 and what their focus is and how important customers are to them to be quite the opposite. I gave them a deposit and scheduled a move. They never showed but were good at making excuses and lies. I am still fighting to get my deposit back and my move ended up costing me a lot more than I had to spend. In addition to that, the people who were scheduled to move into my old house were also delayed costing them money as well. I could go on and on but I think you get the idea. Use R1 moving at your own risk and please consider this as nothing more than a warning.

Funny how I have written two bad reviews about this company and nothing has been posted. Hmmmm makes you wonder.

R-1 still owes me for the hole the drivers put in my wall. R-1 movers are cheats and need to be stopped - word of mouth says it all, and I have told so many friends how you ripped me off!

So, I set up an appointment with R1 to move my items from a house into an apartment. They quoted me with a great price and even kept the fees for my third story apartment very low. And 2 days before I move, they call to confirm my information which was very nice. And not even an hour later, they call to cancel because they apparently do not deliver on Saturdays. I will not recommend this company to anyone. I was lucky to have a different company lined up to take my stuff for me.

I was severely overcharged by R-1 moving. My quote on the phone was 480.00 and in the end I paid 2600. The drivers were late, talked on their cell phones most of the day, ate my food, and had the nerve to ask for a tip in the end. I do not recommend this company unless you don't mind crappy service and paying way too much.

Due to my wife moving back from California to New Jersey, I selected R1 Moving & Storage in San Jose for the shipment. There are two items I worried most to be damaged, 32” flat screen TV and a glass table lamp. The sales person’s estimated for packing these two things was about $20 - $50.

The movers came wrapped the TV and loaded my items into the truck. They gave the bill of $200 for the wrapping TV alone. It was not as I expected. I refused the amount. After long time “negotiation”, I paid $100 for TV wrapping.

The worst thing was when the shipment arrived; everything was there except the TV and lamp. This is not a simple case of missing items. This is ripping off and stealing. Someone did that on purpose.

R1 moving & storage should be the first one to consider NOT to use for the moving. They are not honest.

R1 Moving and Storage is building something far more important than a nationwide moving company. We are building strong customer relationship and lasting customer loyalty. We form a special bond with our customer. One that transcends the ordinary Boundaries of a sale. Regardless of size, we are dedicated to each customer’s moving needs and its success. We assist you in planning your move from conception to completion. Doing whatever it takes to get the job done.

• Customers... Are the focus of everything we do; until they are satisfied, our job is unfinished.
• People... Our people are the source of our strength.
• Services... our services are the result of our efforts to improve and reflect who we are.
• Quality... the quality of our works is our number-one priority.
• Integrity... is never compromised.

At R1 Moving and Storage, we are not satisfied until you are. That’s way we consider your needs through every step of your moving project.

We offer our experience in local moving, long distance moving, packing, crating and assist you in planning your move to be successful. Our relocation specialists can plan your move tailored to your specific needs. More importantly, we work closely with you. Our philosophy, experience and performance are what make R1 Moving and Storage customers feel satisfied and confident during the moving process.

Each of us, at R1 Moving and Storage, is responsible for our services. We are the source of our company’s strength. The mutual respect and close working relationships we share makes our company even stronger. We bring something special to work everyday at R1 Moving and Storage; Pride.

Ram Moving Corp (dba) All United Van Lines