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What's the one ingredient other moving companies failed to include in their
service when it comes to you, your needs and concerns?
Caring, and without caring a big part of a successful move has just been eliminated.
We here at Personalized Moving are all about caring. We recognize
its power and the success
it can bring.
What makes us different is our "Personalized Care - No Issue Program" that
is listed under
Our Care Program page.
TYPES OF SERVICE
We are a full service moving company.
We handle long distance, and local moves. We provide household or commercial
moving services of any size.
AREAS OF SERVICE
New
York, New
Jersey, Massachusetts, Pennsylvania, Maryland, Connecticut, Washington
D.C., Delaware AND Rhode Island.
FREE ESTIMATE BBBOnline Participation Confirmation
Please feel free to contact us for a free estimate.
It could be done by a visit to ensure you an accurate appraisal.
We are a company with a new concept in caring for a customer who needs to
move their possessions.
WHO WE ARE
The leadership of the company has many years of knowledge and experience to
their credit. Our staff is well trained and experienced. We work in so much
harmony and will contain you, the customer, in our world. Where we differ
from the rest is how the customer is treated during the entire process and
shortly thereafter the move has been completed.
OUR VIEWS OF THE MOVING INDUSTRY
Moving is not just a matter of having a moving crew and a truck show up at
your door one day; handle what is sentimental and valuable to you without
the proper attention shown to you as a customer prior to that day.
Unfortunately for the Moving Industry little change has occurred that would
make those who are moving take notice and feel confident in whom they have
chosen to handle their belongings. Instead they are hesitant, mistrusting,
questioning their choice of a mover constantly while being afraid they will
be taken advantage of and become one of the awful stories so many hear about
on a daily bases.
There are many problems in the way a customer is cared for by their chosen
moving company. In most cases after the paperwork has been signed and the date
for the move is established, the next time contact is made prior to the moving
day and normally by a dispatcher who is just trying to establish his work load
for the next day without any feelings or concerns for your issues.
Another problem is on the day of the move, you, the customer, now find yourself
in the hands of individuals who lack the skill of being able to converse with
a customer. If an issue arises and you wish to speak with your sales representative,
you find yourself directed to a dispatcher whose only concern is to handle
the multiple moves and trucks that day; a person who is not interested in answering
your questions or resolving your uncertainty.
This is not a way a customer should be treated. However and unfortunately
this is real life with most moving companies.
OUR GOAL
A change is needed to aid the customer during this most stressfull time.
Not only by making contact a day prior to the move date, but throughout the
entire process. You need someone who you can rely upon and trust to be sympathetic
to your questions and concerns.A helping hand. A friend. A moving company who
understands this is all new to someone who is moving, and they are there to
help and not to add to the stressful situation the customer is already under.
That's what we here at Personalized Moving are all about; caring for our customers.
In order to accomplish what we preach, we have created our unique "Personalized
Care - No Issue Policy" program. This you can read about in the category "Our
Care Program".
See for yourself what the difference is and how we intend to care for your
needs. Let us show you what a little caring can do ... and the difference it
can make.
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