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National Moving Express

 
  National Moving Express

National Moving Express

4809 Pembroke Road
Hollywood, Florida, FL, 33021
Phone: 954-316-9137
Fax: 954-316-9167
Toll Free: 888-316-9137
Available Licenses
MV # 474
Us Dot # 1447318
ICC MC # 560838
 
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Experience With National Moving Express
Read reviews about National Moving Express
 
Posted by: Katie - 10/13/2008
Subject: DO NOT USE NATIONAL MOVING EXPRESS!

Quote ID :0
Move Origin :Miami, FL
Move Destination :Alexandria, VA
Initial Estimate :$650.00
Final Cost :$1,800.00
Whatever you do, do NOT use this company! I could go on and on - on the pick-up day they tried to charge me three times the original quote event though I had given away half of my furniture in the packing process. They stored my belongings for three months, and when I scheduled delivery they were 3 days late with no explanation. In fact, I called their offices nonstop to find out where my stuff was and they didn't answer. Then of course answered the phone right away when the truck finally showed up and had a problem with my method of payment (they originally told me I could pay with a credit card but then the driver insisted on cash). When it was time to get their money they were right there waiting at the phone. When I refused the pay in cash (because my ATM wouldn't allow me to take out enough) they had me drive all over my new, unfamiliar town trying to find a fax machine so they could send me a credit card authorization form, which I filled out and sent back but their fax machine wasn't receiving it. When I drove back to tell the driver, he pulled out a credit card scanner from his truck. He could have taken my card all along. On top of that, the driver kept calling my phone threatening to drive away with all of my stuff - he made me feel extremely uncomfortable, so much so that I called my sister to come home from work early because I was afraid to be there by myself with him. But wait, it gets better. THEN when I started unpacking boxes, I noticed every single electronic device I owned was missing. My printer, DVD/VHS player, all my DVDs, internet router, vacuum, two TVs (they delivered a TV that wasn't mine), and much more. On top of that, everything glass was shattered and they broke my bed and dented my TV stand. Two boxes looked like they had been sent through a shredder; they were torn into pieces and thrown into a larger box with everything I had packed in them. I hounded them for answers and they kept saying my TV would get on the next truck - of course no TV ever came. They faxed me a claim form but of course I couldn't send it back because their fax machine didn't work. I mailed it instead and called numerous times a day but they never answered or returned my calls. Eventually their phone number was disconnected. This company is a SCAM. They will steal all of your belongings and never do anything about it. My experience with them was so horrible that I'm afraid to use a moving company ever again. Whatever you do, don't hire them!
Company Response   
 
Posted by: Wanda - 10/16/2007
Subject: Do not use National Moving Express!!!

Do not use National Moving Express!!!
They put my family at risk by hiring a driver who goes around the neighborhood and ask anyone who wants to work for the day. I have all my electronics missing, including the complete set of our computer, valuable pictures and more!! This company does not do there due diligence to make sure your property makes it and who they hire. One of the guys that was picked up around the neighborhood came to our door a week later high and asking for money!! They know what we own!!!!! All the company did was sent us a claim form which I have yet to receive. We are new to this area and now I am scared to be in my own home. Make sure you ask the company about their hiring process!! They were also quick to have me sign the insurance that is only $0.60 per pound. You have an option to get more coverage which I did not know!! They are to hand you a booklet. Make sure you ask for it beforehand and read all the info and ask questions!! I have made a police report but we still are living in fear.

Company Response   
 
Posted by: Shanda Roberts - 09/24/2007
Subject: UNPROFESSIONAL!!!

This moving company is very unprofessional and didn't complete the job that I paid them to do. It has been 2 weeks since my move and they have been promising to come back and have yet to do so. My mirrors were not put back up on my dressers, my son's step on his bunk bed was missing a screw and he almost fell climbing up. My bed was not put back properly and a piece is still missing and another bed's frame was put together upside down! On top of that the price that they quoted me was determined by cubic feet and furniture, I removed at least 8 pieces of furniture and had to still pay the same price. Oh yeah, they were 3 hours late!

Shanda Roberts

Company Response   
 
Posted by: Karen Fernandez - 01/17/2007
Subject: bill was for THREE TIMES the original quote!

This company gave me a telephone quote and moved the load after several attempts at rescheduling me for a date later than the original. Turns out the bill was for THREE TIMES the original quote! I paid them, even though they ruined ALL my things, waiting on their insurance to pay. Guess what...they offered me to settle for $180.00 CCCCRRRRRAAAAAZZZYYYYY!!! They ruined over $7000.00 of fine Italian furniture! Upon calling them to complain, I was told to call the BBB & whomever else I wanted and hung up on! HORRIBLE EXPERIENCE!

Company Response   
 
Posted by: Beth - 12/06/2006
Subject: National Moving Express of Hollywood FL

Wow, I wish I would have seen these postings before I chose to use this moving company. Our move with National Moving Express was a nightmare. They are intentionally dishonest to get your business and then hold your belongings hostage. Damaged furniture, we have a list of complaints too long to even include here.

Company Response   
 
National Moving Express

National Moving Express

The company that you can count on for all of your moving requirements. Our company has the experience from our selected staff to make your move trouble free. Also, we have the most competitive rates in the area, the reason being is the high volume of customers we acquire everyday. This is an advantage for you because you will be able to save 50% of the cost over other moving companies. We are committed to achieving 100% customer satisfaction in all of our business solutions. It shows in the way we do business.

National Moving Express is a well-established moving company and leader in the moving industry. We perform Residential and Commercial moves, large or small. Over the past decade, our professionalism, dedication to service, attention to detail, high standards of safety and competitive rates have earned us a great reputation in the moving industry. National Moving Express is fully licensed, bonded and insured.

Why Should You Choose National Moving Express?

To guarantee a successful move, one should make sure that the movers are professional, trustworthy and use state-of-the art equipment.

National Moving Express meets these prerequisites and more:

National Moving Express is a reliable and well-established moving company. We are fully licensed, insured and bonded.

Our staff is professional, careful and courteous.

We work 24 hours a day, 7 days a week, with no additional charge for nighttime, weekends, and holidays.

We are available at a moment's notice for estimates and moves.

National Moving Express operates up-to-date moving trucks equipped with the latest in safety features and moving equipment.

Our service is customized with each move tailored to meet the special requirements and specific needs of our clients.

We provide binding flat rates. Our prices are all-inclusive and guaranteed in writing, thus enabling you to work within a budget.

National Moving Express has a reputation for quality, timeliness and efficiency.

Our customer service department is very responsive. Should a problem arise during or after the move, our customer service personnel will respond swiftly, making sure that the problem is solved to your satisfaction.

We at National Moving Express give greater importance to long-term clients than to short-term profits. That is why we have a large number of return customers.

 
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