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Legacy Van Lines, Inc.
7848 Silverton Ave
San Diego, California, CA, 92126
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Phone: 818-831-3918
Toll Free: 888-698-2654
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Available Licenses
Us Dot # 1781823
ICC MC # 635019
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 Get Free Moving Quotes / Rates   Write a Review | | | | Experience With Legacy Van Lines, Inc. | | Read reviews about Legacy Van Lines, Inc. | | | Posted by: Shelia Berry - 11/18/2009
Subject: Would Not Recommend
| | Quote ID : | 1080211 | | Move Origin : | Seattle, WA | | Move Destination : | Baltimore, MD | | Initial Estimate : | $1,125.00 | | Final Cost : | $1,125.00 |
| | Legacy Van Lines, Inc does not care about their customers nor their merchandise only their money. | Company Response  | | | Posted by: Laurie - 09/21/2009
Subject: The BAD nice men at Legacy
| | Quote ID : | 1083058 | | Move Origin : | Kennewick, WA | | Move Destination : | Houston, TX | | Initial Estimate : | $7,500.00 | | Final Cost : | $8,540.00 |
| | I was assured by Tony Uzo we would have an entire truck to ourselves and that the packing process would only take 1 day so we need not worry if we took up more space because the nice bad men at LEGACY VAN LINES wouldn't charge us anything over our quote. When the truck arrived and was loaded it was a different story. I had no choice or time to find a reputable mover. On June 28th the packers showed up one of them was so strung out on pills that she was dropping my stuff on the floor and falling asleep laying over my kitchen counter. I had to have her removed from my home because my children were present and I was scared of what might be stolen. All of my unwrapped furniture was stored on the garage floor while we waited for the truck driver Eddie to show up. I voiced my concerns about the items getting scratched. Eddie arrived 2 days behind schedule. I had tickets to fly out of town with my children and mother the next day not to mention the house had been sold and the new home owners wanted in the morning the truck was being loaded. There were a few minor incidents that took place causing the truck not to leave til 2 days after loading was completed. When our furniture was delivered I was in shock with the damage. Many items were destroyed beyond repair more than a third of all my belongings had some significant damage there were also missing items, 2 sets of celphalone pots and pans as well as a ladder. 2 Boxes that did not belong to me made it into my house as well. 3 dressers, a new TV which was dropped on the floor, end table, sofa table, oak computer desk, book case as well as dishes and many other house hold items were destroyed. Legacy who said they were insured would be able to replace the items. We submitted our claim to Davie so he could help expedite our claim throught the "CLAIM DEPARTMENT" 3 months later and going round and round with David Levine, Tony Uzo(David and Lonnie's brother in law), and David's brother Lonnie I still have no answer or resolution. Upon asking for the name, number and address of the person handling my claim I was told that they WOULD NOT give me that information. I have exhausted all efforts at a resolution to my claim. I spoke with David or Lonnie I can't remember at this point on Sept. 11 to inform him I would be contacting BBB he asked for one more week which I reluctantly agreed to. We agreed I would get some form of resolution or progress that was made towards that resolution by the end of the business day Sept 18 and if I did not hear from them they understood that my concernes would be filed with BBB I tried to call on the 18th, 19th, and again on the 21rst, no one would answer my calls or return my messages. It is going to cost me $5800 to repair and replace the damaged and missing items. CONSUMER BEWARE!!!! We have moved cross country 8 times in the last 11 yrs and have used packers and movers every time so we know that some light damage may occur and that it comes with the territory but this was a nightmare and still is everyday I look around my new home and see all of the destroyed items laying around. I keep these items incase I am forced to contact a lawyer. | | Company Response | | | Posted by: Aubrey - 09/13/2009
Subject: nice people but liers!!!
| | Quote ID : | 1087393 | | Move Origin : | Mission Viejo, CA | | Move Destination : | Arlington, VA | | Initial Estimate : | $1,200.00 | | Final Cost : | $1,875.00 |
| | My husband and I shopped around because it was going to be a big move for us from CA to Virginia and our first as a married couple. We wanted a good deal with a good way to take our stuff without driving a moving truck ourselves. We did there only quote and surprise that they quoted us only at 1,200! I called them up and talked to the nicest lady, viriginia, and she assured me this is a great choice and it would be a easy smooth move. We put down our deposite of 500. and got the coupon for a free months rent to store our stuff . Our issue was we didn't have a place to move in and planned on staying with family friends until we got a great apartment in a safe place. They called the day before to pick up our stuff and explained everything to me. When He got there the next day, he brought along his younger stoned friend (who did drop our boxes on the dolly). When they first looked at all our stuff packed from our 1 bdrm place they said, ya this should fit in the 350 space they quoted you on, no problem. After loading it all up he said oh, it's 450. (they did pack it in very well though, no empty spaces!) That was going to be another $600.!!!!! So we planned on paying 300 that day, but had to hand over 600! Then he informed me that our stuff will be stored here in CA for free for a month until we had an address to ship to. He also said he knew the truck driver "David" and gave me him number and said just call him when you get an address and he'll load it on the truck. he said he was going to start another drive the end of the following week, so we wanted to find a place within 4 days so our stuff could get on the next batch.We took 5 days to drive our car across the country, stayed with family and friends for 2 days while we looked for an apartment. Found one on the 3 day and signed to move in the next day. I call David a few times and left messages. Then my husband called and talked to him and then he hung up on him and never did reach him again. I then called Legacy Van Lines to give them our address and they said you need to e-mail it to us, and I told him what our mover said and he said he didn't know what he was talking about. I e-mail the address (FRIDAY) thinking it would be load soon. The whole next week whenever I called the guy kept telling me he would call the driver to find out where he was and call me back (he never did once!) A WEEK AND 3 DAYS after giving them my address they told me it's on the truck, on Tuesday I got a call from the driver, Eddie, and he said he was going to be there on Thursday morning or noonish. I was excited our stuff was coming after 3 weeks!! He called wed afternoon to tell me the truck was being serviced and would be later on thursday around 5-7. I called back thursday morning to confirm still and he wanted to know about distance, stairs (stuff in the contract where they want more money) He needed to know how many guys also to help. My aunt and were leaving our apartment around 3pm to get cash out and saw a huge old north america truck with men looking around seeing how they can get in. we waited to see if they were going to call me for 5-10 mins and never did. We waited until 7:30 before Eddie called me again to say he was mins. away. to cut the story short: he charged us another 75 $ to bring the stuff all the way into the apartment because it was farther then 75 from the truck, (no apartment is 75ft from that truck!) I also notice the truck and men were from earlier where Eddie found 2 Mexician helpers across the street to help unloaded. They were there at 3, and did who knows what until 7:30 when he said it would be 3-7. He was nice to give our 5 steps outside and 5 steps stairs inside as our 1 free stairs. duh...it's 5 steps each! Just ask all questions and don't expect them to tell you the truth, and they will charge you more then you even think!!! | | Company Response | | | Posted by: Melanie Kluss - 07/06/2009
Subject: My review of Legacy Van Lines
| | Quote ID : | 1079224 | | Move Origin : | Corvallis, OR | | Move Destination : | Ellicott City, MD | | Initial Estimate : | $1,280.00 |
| On May 14, 2009, I hired Legacy Van Lines based on their favorable BBB rating.
My purpose for hiring movers was so to properly crate my 42" plasma tv.
I signed a contract with the crating included, paid a $150, and scheduled pickup
for June 14-15, 2009. By Sunday June 14, I left 2 messages. The 15th, they
called saying their truck had broken down and they needed one more day. On
the 16th when a truck did not arrive, I called again. David told me in a very
hostile manner that the truck would not be there until the 17th. He said it
was not his company's fault that the truck broke down and it was against company
policy to issue discounts. I contacted an insurance agency and bought a full
coverage policy for $175. On the 17th, nobody arrived by so I called again.
The truck driver told me he would be 6 hours late. I reconfirmed that he had
the materials to properly crate the TV. Finally, around 6:30pm the truck, driver,
his 8 month pregnant wife, and helper arrived without the key to unlock their
trailer. The driver had to borrow a hack saw to cut the lock off. I documented
everything with my new camera. Then they began loading my boxes into the truck.
I went into my house and found the driver had cut a cardboard box open, bent
it over the top of the TV and was wrapping tape around the box. I immediately
stopped him. I referred him to the contract about the crating of the TV. He
called his boss, whom he addressed as Bubba. I spoke to Bubba who yelled at
me that this is how they do it and I shouldn't be telling him how to move things.
I hung up with Bubba and asked that my things be taken off the trailer. The
driver refused, and stood behind the trailer calling me names while I unloaded
my belongings. I went in search of my camera while the movers closed up their
truck and drove away. They stole my brand new $260 camera. Throughout the ordeal
I lost the $150 deposit, $175 for the insurance policy, and a brand new $260
camera, plus a week's worth of time. | | Company Response | | | Posted by: Reggie - 10/10/2008
Subject: Durable bunch of guys at Legacy
| | I’ve moved about 4 or 5 different times in my life and had different movers each time. After using Legacy Van Lines for my move from San Diego, California to Las Vegas, Nevada, I do not want to use another moving company again. They did an awesome job. The guys came well equipped and worked a lot of hours, more than expected because I had a big 3-bedroom house. I will keep you guys in mind without a doubt the next time I move. | | Company Response |
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| Legacy Van Lines, Inc. |
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We at Legacy Vanlines understand that moving can be stressful. Our job is
to take that burden off your shoulders, using our trained movers, professionalism,
and affordable prices.
Whether you moving your home or business, around the block or around the world,
we will get you there safe and sound, with our professional and courteous service.
If you need Local or Long Distance moving, international or last minute moves,
Legacy Vanlines is the company your looking for, our top of the line moving
personal, trucks and packing materials are at your service.
Local Moves:
Make that local move a lot easier!
Local moves are a move that takes place within 100 miles radius and it based
on the number of hours needed to complete your move.
The hourly rate is based on the numbers of movers that we will need to use
for your move. The time of the move is calculated on a basis of loading and
unloading time plus double driving time between point of pick up and delivery.
Your furniture will be blanket wrapped; we will provide you free use of wardrobe
boxes on the day of the move. At the end of the move day all the furniture
will be placed in the designated rooms.
Disassembly and reassemble is an included service. The more information you
will provide us prior to the move date the better your chances are of having
a smooth move.
Long Distance Moves:
Make moving long distance easy with relocation expertise from Legacy Vanlines!
Long distance moves are moves greater then 100 miles radius or crosses the
state line.
The factors that determine the cost of a long distance move are volume (cubic,
ft), weight, and the distance. At Legacy Vanlines we are able to keep the cost
down by doing consolidated shipping, instead of sending a moving truck with
only your shipment on board we consolidate your shipment with other customer’s
shipments, this method will greatly reduce your total cost. An itemized list
of what you plan on moving will help us to find out the total volume and weight
of your household goods. Please fill out our ON LINE ESTIMATE FORM OR CALL
US AT 1.888.MY-VANLINES
Besides the transportation charges additional factors will effect the price
as follows:
- Packing service by the moving company. (check out our moving tips)
- Storage in transit - First month free. (download our coupons)
- Long carries or flights of stairs.
- Additional insurance coverage.
Commercial Moves:
Great Tips for a Smoother Move.
Legacy Vanlines is fully equipped and ready to move your business, the first
thing we do is listen to your business needs, so that we know what your business
move requires; We make your job easier.
One of our commercial move specialist will give you a competitive bid and help
you to plan your biasness move as well.
Prior to the moving day Legacy Vanlines will be in direct contact with your
company move coordinator, and will answer any concerns or questions you might
have. We work with you to solve any important planning or questions. We will
establish a time table for your move and help you to develop a floor plan for
your new facility.
A Legacy Vanlines commercial specialist will be available to meet your employees
and teach them how to pack their own workstations, or if you prefer we will
be able to provide you with our full packing service.
We deliver boxes and packing supplies prior to the move day. We also provide
all the necessary equipment for the move, such as computers carts, library
carts, four wheel office dollies, padding, and trucks with lift gate system.
Legacy Vanlines will provide all the insurance certificates that are required
for the new and the old office buildings.
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