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Frequently Asked Questions
Question: Is the consumers auto insurance primary or secondary?
Answer:
There is no such thing as secondary and primary - insurance works as such: Most carriers hold 1 Million dollars combined single limit and $250,000 per incident. This insurance covers damage done to your vehicle in transit. There is no other insurance. The auto transport carrier is the main and only coverage. (Exception: Automobile personal contents are not covered by any carrier insurance, and in most cases, if lost stolen or otherwise, will not be covered.)
Question: How long should an auto transport take on average?
Answer:
Shipping time depends on the transporter. Listed below are some very basic ideas to help you along the way. Make sure, however, that you contact your shipper for the actual scheduled times. East Coast to West Coast, approximately 7 to 14 days; Midwest to East Coast approximately 5 to 8 days, South to the North, approximately 5 to 8 days. All shipping times are estimated. Do not base your transport on these examples without first contacting your shipper for assistance.
Question: Why does a truck (SUV) shipment cost more than a regular sedan?
Answer:
Shipments are based on the weight that a truck can legally carry. This is why there is a small price difference between $50.00 and $100.00 for a regular truck or SUV.
Question: How is a transport supposed to work?
Answer:
Auto transport is very simple. You should receive a call from the carrier anywhere from 10 to 24 hours in advance of your pick-up date. The driver will arrive, review the vehicle with you, and load it on the truck. The reverse happens at the delivery point. The driver calls in advance, you'll walk around the vehicle for damage, and take delivery.
Question: What should a consumer do if their vehicle arrives with damage?
Answer:
First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier or broker to inform them of the damage. In most cases, the carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and make a claim. Be sure, however, that you have all the documentation to back up your claim. False claims can result in legal action by the carrier or agent.
Question: How does a pick up window work?
Answer:
This refers to the time-frame the Auto Carrier uses in the transportation of your vehicle. For example, they could have a 10-day time-frame, meaning they could pick-up your vehicle 5 days prior or 5-days after your pick-up date. Normal pick-up time-frames are contingent upon service level. There are many factors that affect the pick-up and delivery dates. What we can give you is an approximate time-frame. Make sure that the Auto Carrier informs you of the delivery time-frame. It is important that you have a reasonable time-frame and that it fits your auto shipping needs. *Keep in mind that the transportation time-frame of your vehicle varies on several factors: the pick-up and drop-off locations, the dates of the pick-up and drop-off, weather, traffic, maintenance, the drivers routes, etc.
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