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At Family Relocation we understand and respond to our customers unique needs with a commitment to Honesty, Integrity and Premier Customer Service.
A family owned and operated business; we at Family Relocation pride ourselves in excellence that your family can fully rely on. Providing the highest quality customer service from honest estimates to your personal coordinator who will oversee your entire move. Our award winning drivers and movers are the best in the industry; taking the time and necessary precautions to protect your most treasured possessions.
Beyond technology, effective communication relies on trained and motivated people responding to the personal concerns of the customer. The execution of reasoned, customer-friendly procedures, developed to streamline the relocation process, also enhances effectiveness.
There is no question that the moving process can be challenging. To ease the burden of this challenge, Wheaton World Wide Moving has developed a simple and effective plan of action which Family Relocation adheres to.
Family Relocation operates under Wheaton Van Lines ICC authority.
What Are Interstate Moves?
Any Move that crosses State lines.
How is an Interstate Move Priced?
Currently we use a tariff program called the 400N which uses weight, distance and any additional services to calculate the cost of your move.
How are local moves priced?
Local moves are charged by an hourly rate plus materials. Family Relocation provides experienced full time movers, yet our rates remain competitive and our service exceptional. In addition we have no hidden charges for pianos, bulky articles such as large screen TV's, long carries or stair carries.
What is travel time?
We pay our men from the time they arrive to our warehouse until they return. Travel time is the time it takes our crew to travel from the warehouse to your home and then from your new home back to the warehouse. Hourly charges begin when the moving crew leaves the warehouse and will continue until the time they return.
What services are included with my local move?
Your local hourly rate includes: shrink wrapping all your upholstered furniture, pad wrapping all wood furniture and protection of your homes such as floor runners, door jam protectors and banister covers.
All local moves include .60 cents per lb. per article of valuation (Carrier Liability) additional valuation is available at full replacement value with a 0 deductible or a $300.00 deductible.
Family Relocation is honored to be one of the select few who perform a large variety of services focusing on the needs of senior citizens throughout Southwest Michigan. We customize your move to meet your needs.
Additional Services:
- Organization
- Packing
- Transporting
- Delivery
- Unpacking & Place
- We'll even make the beds
What constitutes an intrastate move?
An intrastate move is a move with a distance from any City in the State of Michigan to any location within the state. This means that any licensed mover in the State of Michigan must use the Michigan Tariff this is published by the Michigan Movers Association. All Michigan Household Movers are monitored by the State of Michigan and can be audited anytime.
Are all services such as packing materials, packing labor, insurance and the cost to load and unload regulated?
Yes, your Family Relocation specialist will provide you with general information guide for intrastate moves that explain the regulations in more detail.
How are the cost of this type move calculated?
The cost for loading, unloading, and transportation are all based on the mileage from origin to destination and the actual weight of your shipment as well as any required services. All intrastate moves are weighed on certified scales.
Your employee depends on you. You can depend on us.
Our priority is to make every move a pleasant experience. At Family Relocation we understand that your employees see us as an extension of their experience with your corporation. A high regard for the employee drives every moment of our moving process. Care and attention to detail reflect and ensure seamless professionalism.
Family Relocation Elite Pack & Haul Same Crew Service Program
We realize that quality drivers and moving team members are the most important element in delivering successful moves. Our drivers are the best in the business. Each driver has many years experience in full service moves.
Our ability to pack & haul any move with same crew service sets us apart from the competition. This means that the same driver and moving team will manage and oversee your entire move from packing, shuttle service, final delivery and unpacking service when requested.
For your transferee we provide:
- Single Source Responsibility= exceedingly experienced driver and crew who are responsible for the entire move- packing, loading, hauling, unloading and unpacking. Designed and Perfected by Family Relocation. Promoting responsibility, enhancing quality and reducing the potential for shipment damage.
- Same Crew Service.
- Single Point of Contact= Personal attention from start to finish, no call center.
- Contact Accessibility= 24/7/365
- Guaranteed Pickup & Delivery Dates.
- Quick Claims settlement= in the doubtful event that damages occur we guarantee that all claims will be settled withing 30 days.
Sometimes moving is more than just a point to point operation and some or all of your items may need to be placed in storage. We extend our services to include a modern temperature controlled containerized storage for your household goods. We focus from the beginning to end moving experience so that all you have to do is show up and we handle the rest.
Our climate controlled facility offers the latest security system and a electronic monitored sprinkler system. All household goods are protected with clean furniture pads and placed in vaults that protect goods from loss or damage. We are fully palletized, containerized and Military approved. You can rest easy knowing that your valuable possessions are safe, secure and clean when stored with Family Relocation.
For days, weeks, months, or years, Family Relocation stores household goods, office furniture, equipment, trade shows, exhibits, fine arts and general commodities with maximum safety and convenience,
We welcome you to stop in and visit our facility. We take pride in having one of the most efficient and cleanest storage operations in Southwest Michigan.
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