We ask that you attempt to order transportation service at least
10 days prior to your requested pick-up date. By placing your
order in advance, we have a greater chance of picking up your
vehicle on or as close as possible to your requested date.
Traditionally, pick-up of your vehicle will be between 5 and 10
days. If, however, your vehicle is available immediately, we will
attempt to work with you on your preferred dates.
Trip planning
Generally, most coast-to-coast moves take between 10 and 14
days. Transit times up and down the coasts range from 3 to
10 days. Inclement weather, traffic, and truck maintenance
may lengthen transit time, depending on their severity. Trip
planning and route coordination is determined by current orders.
For example, if your vehicle is the last to load and the first
to unload, the transit time will be drastically reduced. If
your vehicle is the first to load and the last to unload,
the transportation time will be lengthened.
Pick-up dates and delivery times are not guaranteed.
Guaranteed and immediate pick-ups are available at an additional
cost.
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Can I pack things in my car?
We prefer not to ship personal belongings inside a vehicle.
Personal belongings that are inside the car at the time of
transport are not insured. Express Auto Transport is not responsible
for objects that are not part of the vehicle.
If you do decide to place objects inside the vehicle, please
keep them "light and out of sight." Due to the numerous
weight restrictions that are placed on trucks, we will not
allow objects whose weight is estimated to be in excess of
100 lbs. Remember, since these items are not insured,
we ask that they be securely positioned in an area that is
not visible. Unseen objects do not draw attention to themselves,
the vehicle, or other vehicles on the carrier.
WE ARE NOT RESPONSIBLE FOR DAMAGE TO ITEMS YOU PACK INSIDE
YOUR VEHICLE, OR ANY DAMAGE THEY MAY INFLICT DURING TRANSIT.
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Does Express Auto Transport have their own trucks?
Yes. We have our own fleet of trucks and carriers, ranging
from a traditional one-car flat bed to a full-size 7-car carrier.
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Can I pay by credit card?
We accept all major credit cards. The initial deposit may be
paid by credit card without penalty. If, however, you decide
to charge the entire amount of the transport, or the remaining
balance with your major credit card, you may incur a 3% processing
fee.
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What is the difference between an Open and an Enclosed Carrier?
Generally, an Open Carrier is similar to those you see
transporting cars to and from dealerships. These carriers
range in size and capacity. Vehicles that are moved via an
open carrier are exposed to inclement weather and road conditions.
Enclosed Carriers also range in size and capacity. Since
these carriers are covered, the vehicles in transit are not
subjected to inclement weather or road conditions. Enclosed
carriers are recommended for custom and exotic cars.
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Is Express Auto Transport insured?
Yes. Our insurance covers the value of any vehicle that we
transport.
In the event we use an agent to transport your vehicle, we
verify that this agent has an active insurance policy with
acceptable coverage. In addition to verification, it is our
policy to have agents add our name to their certificate of
insurance. This ensures advance notice in the event an agent's
insurance policy changes status.
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Is Express Auto Transport licensed?
YES. Express Auto Transport is licensed by the Interstate Commerce
Commission of the United States Government, holding Motor
Carrier authority under Certificate No. MC-367548
