Elite Moving & Storage

The owner’s wife told us that our entire house would be packed and that the movers that showed up to our house would take two days and pack everything so that nothing would get broken. They also told us that we had 15,000 pounds and that the move with the entire home being packed would cost 8,000 dollars. Everything seemed good so we decided to use Elite moving and storage.
MOVE DAY THE REAL STORY- OZ THE FOREMAN SHOWED UP WITH HIS PACKERS AND PRECEDED TO TELL MY HUSBAND AND I THAT BY LOOKING AROUND OUR MOVE WAS NOW 15,000 DOLLARS AFTER TWO HOURS OF HAGGLING WE AGREED TO 9,000 DOLLARS. The packers began packing. After they filled two trucks with our stuff the foreman came in and told us that they did not have any more room in the trucks and that we would have to finish packing and moving the rest of our stuff. Our stuff was supposed to arrive in Texas on the 5th it finally arrived on the 15th after numerous calls to the owner. By the way they showed up in two enterprise rental trucks for our 3,700 sq foot home and that is how the stuff was delivered in rental trucks not a big diesel truck.
UNPACKING OUR BROKEN HOUSEHOLD GOODS-
Our stuff that was supposed to take two days to pack took 8 hours, when our boxes and furniture arrived to Texas the real nightmare began. There were so many boxes of broken things that I had to contact the insurance company to place a claim. There were glass shelves in with wood furniture, my cd’s and videos were dumped into boxes and broken and scratched up. Before the first truck was empty I already had a page and a half of broken and scratched up furniture. I have pictures too. While opening the boxes we found that the boxes were the size of a small refrigerator box and was loaded with anything they thought they could throw in the box. The boxes were full of lamps, glass shelves, cd’s clothes, melted candles. My jewelry box was dumped and jewelry was everywhere. The move was so stressful. Our family and friends had to come help us pack what was left in the house which consisted of another truck load of things. I have tons of photos if you are interested in seeing them to help with a move decision.
Please feel free to email me at cynzzzz4@yahoo.com for pics. There are other families that have had the same problem with this company that we did visit movingscams.com and ripoff report to view other stories exactly like ours. Please also visit www.theelitemovers.info/ where you can see pictures of how another family’s house was packed. Our photos look similar. Make sure that when you move, you contract with an insurance company like the Baker insurance company and have your household goods insured properly. In our case, Elite Moving tried to tell the insurance company that they did not pack us and they wrote PBO on our bill of lading which for all of us who do not know what that means, PBO stands for packed by owner, this is a scam by the moving company so that if they do destroy your stuff they can claim to the insurance company that the owner packed the goods which means the insurance company will not pay for those broken items. Luckily for us OZ made a rebuttal on ripoff report to the poor packing they did on our home so we were able to be reimbursed for the broken goods. Another reason to have an additional insurance policy is because if something major happens to your goods the most you will receive is 9,000 dollars for an entire house because the Moving companies only pay 60 cents per pound so if you have an expensive desk and it gets broke or ruined you will receive about 10 dollars.

Cindy Iverson

At Elite Moving & Storage we are committed to providing service that leaves our customers delighted. To honor this commitment, we tailor each move to meet the individual needs of our clients. We employ only caring, intelligent and skilled professionals, and we ensure that their abilities are matched with the finest equipment available.