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Berger Transfer
2950 Long Lake Road
Saint Paul, Minnesota, MN, 55113
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Available Licenses
HG - 144651
US DOT # 125665
ICC MC # 35358
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 Get Free Moving Quotes / Rates | | | | Experience With Berger Transfer | | Read reviews about Berger Transfer | | | Posted by: Richard Hart - 09/22/2008
Subject: Not honoring Insurance!
| | Quote ID : | 7/17/08 | | Move Origin : | Concord, OH | | Move Destination : | Micco, FL | | Initial Estimate : | $5,686.00 | | Final Cost : | $5,686.00 |
| | Solicited quotes from several major moving companies to move all of my belongings from Concord Ohio to Micco, Florida. Based on the presentation and guarantees, I decided to contract Berger Transfer for all packaging and moving. Although I didn’t give much thought to it at the time, the Berger representative really pushed the sale of the additional insurance coverage. The “Relocation Consultant” stressed how I would only be covered for 60 cents per pound per article in basic coverage during my move. She noted that since I had a significant amount of home entertainment equipment and home computing equipment, I should definitely procure the full value coverage at $379.00 for $35,000 of replacement value coverage. The packagers showed-up at the last minute of their time window. They seemed knowledgeable and although they took longer than expected, they were able to pack just about everything that I intended. I was told by the Relocation Consultant that I would receive all packaging materials that I paid for whether they were used or not. This was not so. The packers removed all residual packaging materials when they left. Next, The Movers: The movers also showed-up at the last second, but still within their window. These measures included covering your carpeting with runners, covering banisters and hand rails on steps, boxing mattresses and plastic wrapping your furniture. Well the carpet was never covered and the banister was only protected after I specifically requested so. My mattresses were placed directly on the front lawn without any protection. Even worse, a solid oak entertainment system was found lying on its side in my concrete driveway without anything to protect the wood surfaces from damage. This was also identified to the driver. I called and e-mailed the Relocation Consultant regarding these and additional issues. An e-mail response was received, merely stating that she was sorry that I was having a bad experience. When the movers arrived in Florida, it was the same driver but different laborers. As they were unpacking, I began to notice quite a bit of damage to my belongings that I had not anticipated. Large smoked glass shelves from my Plasma TV center were severely scratched. Very expensive Snell loudspeakers were scratched and nicked. A computer chair was broken at the base and unusable. Lamp shades were crushed. A hutch was significantly marred. My Trek Hybrid bicycle was completely disassembled including harnessing. Even a mop bucket was utterly destroyed. I began identifying these issues to the driver, who was less than interested about my concerns. I then called Berger notifying them of some of the items that were damaged. I also ensured to photograph all damaged items which was forwarded to the Relocation Consultant. A week later, I received a claim form in the mail. Of course, the instructions with the claim tell you not to discard any damaged item until a Berger representative has a chance to evaluate the items. Too Late!! Don’t you think this little bit of information is a touch important? Had this information been provided to me when I agreed to pay for the additional insurance coverage, I would have retained many of the destroyed items. However, new items were procured out of necessity. As with any insurance claim, photographs had already been provided. Well now Berger is denying my claim!!! They sure were quick to take my money for the coverage, but try to make a claim after the move! The entire ordeal sure contradicts what they tell you when you are considering using Berger for a move! What Berger fails to mention is that they want your money for the extra coverage, but they will never approve any claim you submit. To further discourage you, we will make the red tape associated with any claim so boggling that soon you will give up all hope for a satisfactory resolution! The bottom line is simple. Berger paints a nice picture, but they do not deliver! Consider yourself warned!!! |
| Company Response  | | | Posted by: Anthony - 03/04/2008
Subject: My office wasn't turned upside thanks to Berger Transfer
| | I needed to relocate my office in Cleveland, Ohio and Berger Transfer was what I used to do it, thank god I did. I had a lot of drawers and bins to move and they did it easily. I couldn’t afford to lose much business and I didn’t have to, I was able to make the move and be back in business very quickly thanks to Berger Transfer. |
| | Company Response |
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| Berger Transfer |
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Berger Transfer and Storage offers Local and Long Distance
Relocation Services to
all locations within the continental United States.
Packing & Crating of your possessions by our staff of qualified
packing experts.
High-Value Product Moving. At Berger Transfer
and Storage, we're experts
at designing transportation and distribution programs
to meet your company's unique needs. And, we've got the dedicated resources
to deliver on-time and on-budget service -- every time. For expert transportation
and handling of these time-critical and care-sensitive shipments, customers
within a 50-mile radius of major markets receive daily pick-up and delivery
service. Second day service is provided for shipments in a 50- to 100-mile
radius.
Trade Shows/Displays:
The set-up and transport of displays and exhibits are examples of other
services that Berger Transfer & Storage provides with expertise
Storage & Warehousing:
Services are available at most of our locations to fit your needs, whatever
they may be.
As a current or prospective Berger Transfer & Storage customer,
we believe its important for you to know who we are to understand the strength
and resources that enable us to excel in the service you require.
Berger Transfer & Storage has maintained the position of top booker
and hauler for the past 16 years. This stability and strength is what makes
a move with us a successful one.
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