AAA Van Lines

Briefly - AAA Van Lines was awful. I was quoted - twice - a pick-up time and date, only to be told by the dispatcher on the allotted day that he didn't know what I was talking about. I had to change travel plans as the pick-up was eight hours later than even the dispatcher had set. Worse was the drop-off. I had twice confirmed this date with the salesman. He assured me it would be fine. On that day I was called; no delivery was possible. I remained polite in the face of rudeness but they wouldn't budge. Meanwhile, my entire fee had already been charged to my card. I slept on the floor that night. The next day, it took many calls for these movers to figure out where I lived in midtown Atlanta. ??? Then, as workmen brought my things in, the leader said I had to pay $80.00 for the 'extra long hallway'. Fine - I told him to add it to the card charges. No, he needed cash. I did not have this cash. He refused to listen, shouted me down, even as I said that this made no sense since my credit cards were fine for all the other expenses. I called the offices and was literally yelled at by the owner. End of story: as I didn't have the cash, they took off with my sofa and at least one antique table. This company is an outrage.

They quoted me $3000 to move a three bedroom house from Austin, TX to Alameda, CA in November 2007. After loading my stuff, it turned out to be $7200! When I complained, they discounted the packing and materials, but the quote was still $5999 - double what was initially quoted. I left multiple messages, but to this day nobody has returned my calls. To make things even worse, they lost a queen size mattress and box-spring among other things.

Worst moving experience of my life and that is saying a lot. Rude, abrasive, completely contemptuous of customers. Delivered a partial load and nearly two months later we are still waiting for the remainder of our goods. Impossible customer service, owner is avoidant and abusive. Save yourself some trouble and move yourself.

William Fisher

AAA Van Lines really are professionals who know what their doing, this company is very organized. I liked the fact that AAA Van Lines is so honest, they were going to move us the week of the 15th of June but unfortunately had to move our date up two days and instead of not showing up they called us the minute they knew and informed us and they even said if we didn’t want to use them they would give us our deposit back right away. I was so amazed that I decided to use them anyway even though it would put us behind a day or two. Once the day came for them to move they were on time and moved quick and efficiently. I highly recommend AAA Van Lines to everyone; even my family have used them to move.

AAA Van Lines had a great crew which made our move easier and smoother. Everything went exactly as planned and better. Nothing was damaged and the overall service from the crew and the company was top notch. I have moved three times in the last 5 years and never have I encountered a company like this one. They wrapped all my fragile furniture in blankets and were extra careful with the furniture that was not wrapped. The trucks were so incredibly clean I couldn’t believe it, they were cleaner than my car. Once everything was loaded and taken to my new location everything arrived in the same condition it left. This service was amazing and the crew was very polite and hard workers. Thank you to AAA Van Lines for doing an awesome job.