How to File a Moving Company Complaint
If itís your first time moving or youíve done this a thousand times, more than likely you have either heard or experienced a moving job gone bad. Like most of us, we have experienced broken furniture, missing boxes, and utterly bad service across the board. What do you do when you run in to just bad service from a moving company?
Typically under the stress of moving, our emotions take over and filing a proper complaint never happens the way it should. Know your options as a mover when itís time to make a complaint against a mover.
Before even assuming you may have to go down this road, here are some steps you can take to avoid getting with a mover you will have to file a complaint with.
- Verify the license and US DOT number of the mover.
- You read the booklet Your Rights and Responsibilities When You Move that was provided by the moving company that you have selected.
- Get at least three (3) in-home estimates.
- Thoroughly read through paperwork and documents before signing.
- Check movers complaint history through the Better Business Bureau or FMCSA.
- Ask for references
If you have done everything you could prior to selecting your mover, itís time to file a proper complaint. Every complaint makes a difference and should be encouraged if you are unhappy with your move.
If you are filing a complaint, you should include:
- Your name, address, and telephone number
- The name, address, and telephone number of the mover/broker
- The origin and destination of your shipment
- The mover's DOT and MC numbers if available
- A short narrative of specific violations alleged
How do I file an interstate move complaint?
File with FMCSA: You can file a complaint electronically by going to the Household Goods Consumer Complaint Web site†or by dialing the toll-free HOTLINE number at 1-888-DOT-SAFT (1-888-368-7238). Representatives are available between the hours of 9:00 a.m. and 9:00 p.m. Monday through Friday Eastern Time.
Once you have filed a complaint, it will be entered into FMCSA's†National Consumer Complaint Database. Information from your complaint will be a part of the carriersí permanent record. If the FMCSA needs to further investigate, you will be contacted to provide additional information and documentation.
File with BBB: Not only can you file a complaint with FMCSA, you can file a complaint with the Better Business Bureau. Within two days, your complaint will be forwarded to the business and they will be asked to respond within 14 days.
How do I file an intrastate move complaint?
If you need to make a complaint regarding an intrastate move, you should speak with the appropriate state the move was performed in. Search for contacts in your state including the public utility commission, consumer protection office, and Attorney General.
Not everyone encounters a bad moving experience but if you do, knowing what to do next may get you the resolution that you are looking for. Filing a complaint may resolve your issue but it will definitely help the next mover get better service.